Last updated: 25 October 2026
This notice explains how Dimple Glazing uses personal information when you visit our website, contact us or enquire about our windows, doors and glazing services.
Who is responsible for your information?
Dimple Glazing is a trading name of Dimple Services (UK) Limited, registered in England and Wales under company number 06272036. Our registered office is Unit 5, The Argent Centre, Silverdale Road, Hayes, England, UB3 3BS. We are the controller of the personal information described in this notice.
For privacy questions or requests, email windows@dimplegroup.com or write to us at the address above, marking your correspondence “Privacy”.
Information we collect
When you contact us, we collect the information you provide, such as your name, email address, telephone number, project postcode or address, message, and any plans, photographs or measurements you choose to send. For customers, this may also include survey notes, quotations, order details, correspondence, payment records and installation or warranty information.
Our website and hosting services may record technical information such as your IP address, browser type, device information, pages requested and access times to help operate and protect the website. Please avoid including sensitive personal information that is not needed for your enquiry.
How and why we use it
We use enquiry and project information to respond to your questions, prepare quotations, arrange surveys, fulfil orders and provide installation and aftercare. Where this is necessary to take steps at your request before a contract or to perform our contract with you, that is our lawful basis.
We also use relevant records to administer our business, keep our website secure, manage correspondence and handle complaints. Our lawful basis for these activities is our legitimate interest in running and protecting our business, balanced against your rights. We process information where required to meet legal obligations, including applicable accounting and tax requirements.
Where a particular use requires your consent, we will ask for it separately. You can withdraw consent at any time without affecting processing that was lawful before withdrawal.
Who information may be shared with
Information may be shared where needed with service providers supporting our website, hosting, email and business systems; suppliers or installers involved in your project; and professional advisers, insurers or public authorities where relevant or legally required. We limit sharing to the information needed for the purpose.
If a service involves processing personal information outside the UK, applicable data protection requirements must be met, including appropriate transfer safeguards where required. Contact us if you would like information about a particular provider or transfer relating to your data.
How long information is kept
Retention depends on why information was collected. Enquiry records are kept for the time needed to respond and manage relevant follow-up. Customer and project records may need to be retained for the contract, installation, aftercare or warranty period, and to meet accounting, legal or dispute-handling requirements. Information should be deleted or anonymised when it is no longer needed for those purposes.
Cookies and other websites
Cookies are small files stored on your device. Some support website operation and security. Any non-essential cookies or similar technologies require consent where the law requires it. You can manage cookies through your browser settings; blocking necessary cookies may affect how the website works.
Links to other websites, including social media and other Dimple businesses, take you to services with their own privacy notices. Their operators are responsible for how those services use your information.
Your rights
Depending on the circumstances, you can ask to access your personal information, correct inaccurate information, erase information, restrict its use or receive certain information in a portable format. You can object to processing based on legitimate interests and to the use of your information for direct marketing. Some rights are subject to legal conditions or exceptions.
To exercise a right, use the contact details above. We may need proportionate information to confirm your identity before responding. You can also complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk/make-a-complaint/.
Changes to this notice
We may update this notice when our services or data practices change. The date above identifies the latest version.